Effective for Custom and Semi-Custom Stationery Orders

Due to the highly personalized and made-to-order nature of custom and semi-custom event stationery, all sales are considered final once the project has commenced.

Non-Refundable Retainer

A non-refundable retainer of 50% of the total project fee is required to initiate all custom or semi-custom design services. This amount secures your place in the production queue, covers preliminary design time, consultations, and administrative fees.

• In the event the full project fee is paid in advance, 50% of the total payment will be considered the non-refundable retainer.

• If the client cancels the project at any point after booking, the 50% non-refundable retainer will be forfeited, and any additional work completed beyond that amount will be invoiced accordingly.

Refunds & Cancellations

• Upon purchase if a refund or cancellation is required, please contact KSH Signature Press, LLC within 24 hours via info@kshsignaturepress.com. After the 24 hour cancellation window all orders are subject to the refund and cancellation policy.

• Once design proofs have been approved and materials have entered production (printing, ordering of specialty supplies, etc.), refunds, returns, or cancellations will not be accepted, in whole or in part.

• In the case of cancellation prior to production, the client will remain responsible for any work already completed or material expenses incurred beyond the 50% retainer.

• Refunds will not be issued due to errors approved in final proofs, delivery delays caused by third-party carriers, or design dissatisfaction after approval stages.

• Errors, misprints and other mishaps made on our part, will be corrected, reprinted and shipped at no additional cost.

Returns

Because each suite is customized specifically for the client, we do not accept returns or exchanges for any reason, including but not limited to changes in event details, cancellation of event, or dissatisfaction with printed outcomes that were previously approved in digital form.

Force Majeure

Refunds are not provided in the event of cancellation due to unforeseen or external events beyond the control of the Designer (e.g., venue changes, pandemic-related disruptions, weather events).